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Together we Raised

$859,923


 

How to Get Technical Support


You have a few different options for receiving technical support when trying to set up your account and profile page or when troubleshooting issues.

1. Access Click and Pledge’s Online Knowledge Base.
Need to learn how to change a receipt, issue credit, create a report? Get started in their Knowledge Base to find your answers to a specific question on the Knowledge Base Homepage. We have also included some useful links below.

2. Submit a Support Ticket to Click and Pledge.
Do so by going to http://help.clickandpledge.com/customer/portal/emails/new. Please make sure to include the following in your ticket:
·      Insert "Roanoke Valley Gives in the Subject box so your issue is given top priority
·      A complete, detailed description of the problem.
·      The url for your profile page
·      Your Account Number
·      Your Organization Name
·      If your donor received an error message, please include the error number in your request
 
3. Call for Live Support
Just need a chance to work hand-in-hand via screen-share?  Join Click and Pledge’s Live Support between 3:00-3:30 pm ET on Monday - Thursday afternoons to talk to an expert. Callers are received on a first-come, first served basis, and our experts stay on the call until everyone has an answer or a plan. Please include your full name and Organization when you join the meeting.

4. Email the Community Foundation.
Community Foundation staff can try to assist you during regular business hours (8:30am-5pm). Contact Carly Oliver at carly@cfwesternva.org or call 540-985-0204. PLEASE NOTE:  If you have questions on Roanoke Valley Gives Day, we will most likely refer you to Click & Pledge to resolve the issue.  
 

TECHNICAL SUPPORT RESOURCES:

 
THE WEEK / DAY OF GIVEBIGNRV
·      Donation Scheduling - Overview and Management
When donors want to pre-schedule their donations
When a donor makes a mistake and you need to credit their transaction.